Refund policy

Return Policy and Right of Withdrawal for SonicSmile Products

If the product does not meet your expectations, you can return it within 30 days to the following logistics address:

Return Adress EU:

Return Adress Switzerland:

1. Right of Withdrawal

You have the right to withdraw from this contract within thirty (30) days without providing any reason.

Withdrawal Period:
The withdrawal period is thirty days from the day you or a third party nominated by you (other than the carrier) took possession of the goods.

To exercise your right of withdrawal, you must inform us (SonicSmile GmbH, St. Karli-Str. 13c, 6004 Luzern, Switzerland. Email: support@sonicsmile.shop) of your decision to withdraw from this contract via a clear statement (e.g., via email).

2. Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the day we receive your notice of withdrawal.

We will use the same payment method for the refund as used in the original transaction, unless otherwise agreed; no fees will be charged for the refund.

We may withhold the refund until we have received the goods back or you have provided proof of returning the goods, whichever occurs first.

3. Returning the Goods

You must return or hand over the goods promptly, and in any case no later than fourteen days from the day you inform us of your withdrawal from this contract, to the following address:

Return Address:
Altdorferweg 3
75173 Pforzheim
Germany

The return shipment is at your expense.

4. Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of sealed goods that are unsuitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Sterilizing cleaning tablets are excluded from returns if the individual packaging of a tablet has been opened.

5. Condition of Returned Goods

Returned goods must be unused and in their original packaging. In cases of deterioration of the goods resulting from handling beyond what is necessary to ascertain the nature, characteristics, and functionality of the goods, we reserve the right to claim compensation for the loss in value.

6. Contact for Inquiries

For any questions regarding your order or return, feel free to contact us anytime via email at support@sonicsmile.shop.

7. Jurisdiction

Swiss substantive law shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).