Shipping policy
1. Shipping and Warehousing
Orders to Germany, Austria, the rest of the European Union, Monaco, and the United Kingdom are shipped from our warehouse in Germany.
Orders to Switzerland and Liechtenstein are shipped from our warehouse in Switzerland.
2. Shipping Costs
All prices include applicable statutory VAT.
| Destination | Shipping Method | Cost | Free Shipping From |
|---|---|---|---|
| Germany | DHL Standard | €3.99 | €25.00 |
| Austria | Austrian Post | €4.95 | €25.00 |
| Rest of EU and Monaco | DHL Classic | €5.90 | €50.00 |
| United Kingdom | DHL Classic | €9.90 | €80.00 |
| Switzerland and Liechtenstein | Swiss Post, shipments up to 0.3 kg | CHF 4.90 | From 0.301 kg |
| USA, Canada, Norway, Serbia | DHL International | $25.49 | – |
3. Delivery Times
Delivery times are stated in business days from the shipping confirmation.
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Germany: 1–2 business days
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Switzerland and Liechtenstein: 1–2 business days
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Rest of EU and Monaco: 2–5 business days
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United Kingdom: 2–5 business days
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Austria: 3–5 business days
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USA, Canada, Norway, Serbia: 7–14 business days
4. Delivery Areas
We deliver to all member states of the European Union as well as Monaco, Switzerland, Liechtenstein, the United Kingdom, Norway, Serbia, the United States, and Canada.
5. Processing Time
Orders are processed and shipped within 48 hours on business days.
6. Customs and Import Duties
For deliveries to the United Kingdom, Switzerland, Liechtenstein, Norway, Serbia, the United States, and Canada, we ship on a Delivered Duty Paid (DDP) basis.
Any applicable customs duties and import taxes are covered by us. No additional costs will arise for you upon delivery.
7. Shipment Tracking
All orders are shipped with tracking.
You will receive your tracking number by email once your shipment has left our warehouse.
8. Packaging
We carefully package all orders to ensure that your products arrive safely and undamaged.
If you have any special packaging requirements, please contact us before shipment at:
9. Shipping Issues
If your shipment has not arrived within 14 days after receiving the shipping confirmation, please contact us at:
If a shipment is lost during transport or arrives damaged, we will, at your choice, provide a replacement or refund the purchase price.
You will not incur any costs as a result.